The challenges of human management in the IPS of Villavicencio - Laura Camila Cepeda - Dagoberto Torres
DOI:
https://doi.org/10.22579/23463910.114Keywords:
Human management, IPS, Health sector, Customer service, HiringAbstract
The Service Institutions of Health in Colombia IPS are responsible to have a direct contact with the patient, hence the importance of having a group of committed and qualified to deliver quality services should work. The different strategies used by IPS help focus staff. This article is based on an interview with German Rodriguez, former manager of the Target Clinic, who to share their management experiences contributes to our purpose to visualize what kind of strategies regarding the management of personnel are used to conduct this type of They assume complex organizations, in addition to constant monitoring by the State and contribute to the implementation and realization of the fundamental right to health.
In this article, and as a result of the interview, related professional experience regarding human management to be undertaken by companies in the health sector in view of their characteristics, innovative aspects and situations that helped improve some elements will be found organizational processes.
References
Ospina, N. (2014). “Glosario de la salud”, sitio web de elcolombiano.com, [en línea], disponible en: http://www.elcolombiano.com/eps_ips_pos_el_glosario_de_la_salud-JVEC_95936 [accesado el día 7 de julio de 2014].
Mok, C.; Sparks, B.; Kadampully, J. (2013). “Service Quality Management in Hospitality Tourism and Leisure”, sitio web de books.google.com, [en línea], disponible en: https://books.google.com.co/books?id=VMfoXhf5rjMC&dq=Reisinger+Unique+Characteristics+of+Tourism,+Hos pitality,+and+Leisure+Services&hl=es&source=gbs_navlinks_s [accesado el día 13 de enero de 2014].
Santomá, R., & Costa, G. (s/f). “Calidad de servicio en la industria hotelera: Revisión de la literatura”, sitio web de esade, [en línea], disponible en: https://www.esade.edu/cedit2007/pdfs/papers/pdf9.pdf [accesado el día 13 de marzo de 2015].
Ministerio de Salud y Protección social. (2014). “Habilitación de prestadores de servicios de salud”, sitio web de Ministerio de la Protección Social, [en línea], disponible en: http://www.minsalud.gov.co/sites/rid/Lists/BibliotecaDigital/RIDE/VS/PSA/abc-habilitacion-prestadores.pdf [accesado el día 13 de marzo de 2015].
Corte Constitucional. Sentencia C-901-11. Magistrado Ponente: Dr. Jorge Iván Palacio
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Copyright (c) 2020 Laura Camila Cepeda Rico, Dagoberto Torres-Flórez
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